Documentation

servicenow.event() function

servicenow.event() is a user-contributed function maintained by the package author and can be updated or removed at any time.

servicenow.event() sends an event to ServiceNow.

ServiceNow Event API fields are described in ServiceNow Create Event documentation.

Function type signature
(
    description: A,
    password: string,
    severity: B,
    url: string,
    username: string,
    ?additionalInfo: C,
    ?messageKey: D,
    ?metricName: E,
    ?metricType: F,
    ?node: G,
    ?resource: H,
    ?source: I,
) => int where B: Equatable, C: Equatable
For more information, see Function type signatures.

Parameters

url

(Required) ServiceNow web service URL.

username

(Required) ServiceNow username to use for HTTP BASIC authentication.

password

(Required) ServiceNow password to use for HTTP BASIC authentication.

description

(Required) Event description.

severity

(Required) Severity of the event.

Supported values:

  • critical
  • major
  • minor
  • warning
  • info
  • clear

source

Source name. Default is "Flux".

node

Node name or IP address related to the event. Default is an empty string ("").

metricType

Metric type related to the event (for example, CPU). Default is an empty string ("").

resource

Resource related to the event (for example, CPU-1). Default is an empty string ("").

metricName

Metric name related to the event (for example, usage_idle). Default is an empty string ("").

messageKey

Unique identifier of the event (for example, the InfluxDB alert ID). Default is an empty string (""). If an empty string, ServiceNow generates a value.

additionalInfo

Additional information to include with the event.

Examples

Send the last reported value and incident type to ServiceNow

import "contrib/bonitoo-io/servicenow"
import "influxdata/influxdb/secrets"

username = secrets.get(key: "SERVICENOW_USERNAME")
password = secrets.get(key: "SERVICENOW_PASSWORD")

lastReported =
    from(bucket: "example-bucket")
        |> range(start: -1m)
        |> filter(fn: (r) => r._measurement == "cpu" and r._field == "usage_idle")
        |> last()
        |> findRecord(fn: (key) => true, idx: 0)

servicenow.event(
    url: "https://tenant.service-now.com/api/global/em/jsonv2",
    username: username,
    password: password,
    node: lastReported.host,
    metricType: lastReported._measurement,
    resource: lastReported.instance,
    metricName: lastReported._field,
    severity:
        if lastReported._value < 1.0 then
            "critical"
        else if lastReported._value < 5.0 then
            "warning"
        else
            "info",
    additionalInfo: {"devId": r.dev_id},
)


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