Cancel your InfluxDB Cloud subscription
To cancel your InfluxDB Cloud (TSM) subscription, complete the following steps:
Stop reading and writing data
To stop being charged for InfluxDB Cloud, pause all writes and queries.
Export data and other artifacts
To export data and artifacts, follow the steps below.
Exported data and artifacts can be used in an InfluxDB OSS instance.
For details, see Export a task.
For details, see Export a dashboard.
Save Telegraf configurations
Click the Load Data icon in the navigation bar.
Select the Telegraf tab. A list of existing Telegraf configurations appears.
Click the name of a Telegraf configuration.
Click Download Config to save.
To export all your data, query your data out in time-based batches and store it in to an external system or an InfluxDB OSS instance.
For information about automatically exporting and migrating data from InfluxDB Cloud to InfluxDB OSS, see: Migrate data from InfluxDB Cloud to InfluxDB OSS.
Cancelling your usage-based plan will delete your organization.
Click the account name in the header of your InfluxDB Cloud user interface (UI) and select Billing.
Do one of the following:
- If you subscribed to an InfluxDB Cloud Usage-Based Plan through AWS Marketplace, click the AWS link, click Unsubscribe, and then click Yes, cancel subscription.
- If you subscribed to an InfluxDB Cloud Usage-Based Plan through GCP Marketplace, click the GCP link, click Unsubscribe, and then click Yes, cancel subscription.
- If you subscribed to an InfluxDB Cloud Usage-Based Plan through InfluxData, click Cancel Service. Select I understand and agree to these conditions, and then click I understand, Cancel Service. Click Confirm and Cancel Service. Your payment method is charged your final balance immediately upon cancellation of service.
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Support and feedback
Thank you for being part of our community! We welcome and encourage your feedback and bug reports for InfluxDB and this documentation. To find support, use the following resources:
Customers with an annual or support contract can contact InfluxData Support.