Identify InfluxDB Cloud Serverless version
Identifying which InfluxDB product and version you’re using is essential for accessing the correct documentation, troubleshooting issues, and planning upgrades.
Identify your InfluxDB version
If you are unsure which InfluxDB product you are using, use our interactive version detector to help identify it:
Quick detection methods
InfluxDB Cloud Serverless detection
InfluxDB Cloud Serverless can be identified by:
URL patterns:
us-east-1-1.aws.cloud2.influxdata.comeu-central-1-1.aws.cloud2.influxdata.com
Account settings: Check your InfluxDB Cloud account dashboard for product and version details.
HTTP headers: API responses include version information in response headers.
Understanding InfluxDB products
For a complete comparison of InfluxDB versions and deployment options, see the InfluxDB platform overview.
Troubleshooting
Can’t access your InfluxDB instance?
If you can’t directly access your InfluxDB instance:
- Use the interactive version detector above or Ask InfluxData AI
- Answer questions about your setup:
- License type (paid or free)
- Hosting model (cloud or self-hosted)
- Server age
- Query language preferences
- Get product recommendations based on your answers
Still not sure?
If you’re still uncertain, see the Support and feedback options.
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Support and feedback
Thank you for being part of our community! We welcome and encourage your feedback and bug reports for InfluxDB Cloud Serverless and this documentation. To find support, use the following resources:
Customers with an annual or support contract can contact InfluxData Support.